Return & Exchange Policy
Return & Exchange Policy
At Yaqeen, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and unworn.
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Be in its original condition.
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Have all original tags and packaging attached.
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Not show any signs of damage caused by the customer.
Items that do not meet these conditions may not be accepted for return.
Exchanges
We accept exchanges for:
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Incorrect size.
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Defective or damaged products.
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Incorrect items received.
Exchange requests must be submitted within 14 days of delivery.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Customized or personalized products.
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Gift cards.
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Items marked as final sale.
Return Process
To request a return or exchange:
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Contact our customer support team with your order number.
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Provide photos if the item is damaged, defective, or incorrect.
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Wait for approval and return instructions.
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Ship the item back to the address provided by our support team.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved:
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Refunds will be processed to the original payment method.
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Processing times may vary depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue at no additional cost to you.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team.
Yaqeen — Every Print Has a Story.